How does a business grow?  By taking care of customers.  Mechanical Extremes goes to extraordinary lengths to stay true to this mission.  You may ask “don’t other service companies do the same thing?”  Here’s what happened to one Lenawee County resident.

Late in October, she was in distress.  Her furnace wouldn’t work.  She picked up the phone and called a local heating company.  They inspected the furnace and told her it could not be fixed; replacement was the only option.  She asked “how soon?”  Their reply, “six weeks.”  Her need was urgent, and her heart sank. This is Michigan, and she feared the unusual week-long warm spell would soon end.

Haunted by the vision of an ice-cold house and frozen pipes, she called Mechanical Extremes for a second opinion.  Mechanical Extremes arrived on the scene the very next day. Thoroughly inspecting her system, the technician also concluded the furnace couldn’t be saved.

This is where the story takes a different turn.

Mechanical Extremes gave her an estimate on the spot.  The customer said “yes,” and the Extreme Team installed the new system the same week.

The customer saw outside temperatures plummet, but the anxiety was now gone.  The new heating system operated flawlessly, and her house was warm.  She was super happy with Mechanical Extremes, and exclaimed “I’ll be your customer for life.”  Like many others, she gave Mechanical Extremes a five-star review.

Mechanical Extremes understands that a business grows when it consistently meets or exceeds customer expectations.  Word gets around, you know.  That has helped Mechanical Extremes build a substantial customer base.  Being large enough to serve you and small enough to know you is the right balance according to Harold and Stacey Wilkes.  Speaking for themselves and the team, “this how we started and this is where we’re going.”